FAQ & Policies

CARE AND CLEANING OF YOUR JEWELRY:
I highly recommend removing your jewelry before showering, swimming, etc. since chlorine, chemicals and sometimes just water intrusion behind stones can impact the look and longevity of your pieces. Drops and hard knocks can damage some stones and dent softer metals such as silver and high karat gold, so please treat with care. Silver and other metal jewelry including my antique French steel beaded necklaces will store best in air-tight containers away from moisture and humidity. Ziploc bags are not glamorous, but work very well to significantly slow the natural oxidation process. A polishing cloth pre-charged with a fine polishing compound can be used to buff the surface of silver and other metal, but gently on items that have a decorative "antiqued" patina, particularly in the recessed areas, and best to avoid the gemstones. For pieces set with transparent and semi-transparent stones, avoid submerging in any liquid to prevent water working its way behind a stone. 
REPAIRS:
If you have a damage or breakage issue with your jewelry, please contact me. I will always do repairs free of charge if your jewelry fails under normal wear. For damage beyond normal wear, I will do my best to attempt repair if it's fixable, but depending on the extent of damage and missing parts, there would be fees for part replacement and labor in that case. I am not able to offer repair or resizing on jewelry that I didn't make.

CUSTOM ORDER POLICIES:
I take custom orders selectively when I have the time, generally small variations on existing designs, so feel free to inquire.

ABOUT RING SIZING:
I am not currently able to resize most of my rings, but if you see a design you love, please feel free to inquire about my making you a similar custom ring in your size. For custom ring orders - it's important we know your correct size, and I use several industry charts and digital caliper measurements to achieve accurate size standards in your finished ring. For wide bands, I recommend ordering 1/4 to 1/2 size larger than your normal size in a thinner band, since they will feel more snug. If you are at all unsure of your ring size, I recommending having it checked at a local jeweler for both narrow and wide bands. This is much more reliable than printed paper cutouts. Finishing a ring to your specific size is considered a non-refundable custom order unless discussed otherwise.

WHOLESALE INQUIRIES:
At this time I'm not currently wholesaling or consigning, but I may in the future if you have a brick and mortar store and would like to check back.
 
RETURNS AND EXCHANGES
I gladly accept returns and exchanges on jewelry that is in new condition. Please contact me within 7 days of delivery if you aren't happy with your jewelry for any reason for return instructions, and ship in protective packaging within 14 days. Return shipping costs are the responsibility of the buyer, and I recommend purchasing insurance, as I cannot be responsible for a package which is lost on its way back to me. A full refund of your purchase price will be issued on receipt of the jewelry.
THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED:
  • Custom or personalized orders
  • Marked down sale items
  • Items damaged by the customer
  • Jewelry showing wear and tear from being worn. Must be in new condition to be returned.
QUESTIONS ABOUT YOUR ORDER OR CUSTOM MODIFICATIONS SUCH AS CHAIN STYLE OR LENGTH?

Please contact me at petalunajewelry@gmail.com if you have questions, need a chain modification, or there are any problems with your order.

SHIPPING:
Within the United States, your jewelry will ship free of charge by First Class U.S. mail with tracking and Delivery Confirmation, or Priority Mail as deemed necessary. Upgraded express shipping can be purchased for an added fee, so please contact me if you need faster shipping.
International Buyers:
Shipping rates are calculated at checkout based on your location. Please be aware that your country may charge taxes and import duties on your purchase. I cannot mark your packages "gift" or reduce the value on customs forms.